Diagnose The Actual Layer
Troubleshooting Guides
45 plain-language runbooks that help teams isolate profile, configuration, data, calculation, workflow, and user-access failures.
Showing 45 of 45 resources
Resource 01
Employee Cannot See Their Timecard
Restore access by isolating profile assignment, navigation, and population issues
Resource 02
Manager Cannot Find an Employee
Determine whether the issue is People Access, Hyperfind logic, organization scope, or effective dating.
Resource 03
Missing In or Out Punch
Resolve the immediate timecard issue and identify why the punch was not recorded.
Resource 04
Mobile Punch Denied by Location
Separate GPS permission, precision, geofence geometry, and profile assignment failures.
Resource 05
Web Punch Works but Mobile Punch Fails
Compare access method, device permission, and geolocation controls.
Resource 06
Mobile Punch Works but Web Punch Fails
Validate browser support, network controls, and web-specific access profiles.
Resource 07
Timecard Totals Do Not Match Punches
Trace rounding, deductions, work rules, paycodes, and transfer effects.
Resource 08
Automatic Meal Deduction Did Not Apply
Check work rule eligibility, shift length, exceptions, and manual overrides.
Resource 09
Canceled Deduction Exception Appears Unexpectedly
Identify whether the deduction was manually canceled, automatically canceled, or inherited from a transfer.
Resource 10
Employee Is Marked Unscheduled
Compare the schedule, selected timeframe, job transfer, and punch date.
Resource 11
Late In or Early Out Exception Is Wrong
Validate schedule time, grace settings, rounding, and time zone.
Resource 12
Short Break Exception Is Wrong
Review break punches, break rule sequence, rounding, and total-break thresholds.
Resource 13
Accrual Balance Looks Incorrect
Reconcile the displayed balance to grants, takings, resets, and effective dates.
Resource 14
Time-Off Request Is Missing
Check request status, timeframe, employee eligibility, and notification routing.
Resource 15
Manager Cannot Approve a Time-Off Request
Validate function access, employee scope, request state, and delegation.
Resource 16
Open Shift Request Is Not Visible
Trace shift eligibility, publication, employee qualifications, and request windows.
Resource 17
Schedule Changes Do Not Appear for Employee
Check publication, effective timeframe, tile refresh, and profile visibility.
Resource 18
Manager Cannot Edit a Schedule
Isolate function access, schedule lock, location scope, and rule restrictions.
Resource 19
Timecard Is Read-Only
Determine whether approval, sign-off, lockout, access, or timeframe is preventing edits.
Resource 20
Cannot Remove Timecard Approval
Check role authority, sign-off state, payroll lock, and approval ownership.
Resource 21
Historical Correction Does Not Recalculate
Review correction date, pay period mapping, calculation trigger, and sign-off state.
Resource 22
Paycode Is Missing from the Timecard
Validate paycode profile, edit type, role access, and date eligibility.
Resource 23
Paycode Edit Does Not Affect Totals
Check unit type, amount, duration, symbolic source, and calculation.
Resource 24
Job or Cost Center Transfer Is Missing
Review transfer sets, business structure, effective dating, and manager access.
Resource 25
Transferred Employee Is Missing from Manager View
Validate transferred-in Hyperfind behavior, worked span, and manager scope.
Resource 26
Control Center Notifications Are Missing
Check notification type, recipient, filters, request status, and delegation.
Resource 27
Control Center Shows Too Many Notifications
Reduce noise by identifying duplicates, stale items, scope, and filter defaults.
Resource 28
Attendance Points Do Not Match Policy
Trace event generation, rule application, manual adjustments, and balance updates.
Resource 29
Attendance Action Was Not Generated
Check thresholds, active policy, rule application, and prior action status.
Resource 30
Leave Case Cannot Be Created
Validate access, case type, employee eligibility, and required fields.
Resource 31
Leave Time Is Not Posting to the Timecard
Review case dates, leave rules, paycodes, schedule, and integration status.
Resource 32
Employee Cannot Upload or View Leave Documents
Check document permissions, file constraints, case access, and status.
Resource 33
Home Page Tile Is Missing
Validate tile library, display profile, persona, and effective assignment.
Resource 34
Tile Opens the Wrong Page or Context
Review tile configuration, target action, persona, and saved context.
Resource 35
Employee Session Logs Out Too Quickly
Check automatic logout settings, browser behavior, network stability, and policy.
Resource 36
Browser Page Is Blank or Partially Loaded
Isolate supported-browser, cache, extension, and network problems.
Resource 37
Quick Time Stamp Is Not Available
Check tile assignment, function access, punch rules, and profile eligibility.
Resource 38
Punch Is Recorded in the Wrong Time Zone
Review employee, device, location, and time zone rule configuration.
Resource 39
Employee Is Receiving the Wrong Work Rule
Trace primary assignment, transfer, schedule, and effective dates.
Resource 40
Overtime Is Not Calculating
Check overtime rule, work rule assignment, week boundaries, paycodes, and calculation.
Resource 41
Overtime Is Calculating Too Early
Review thresholds, consecutive-day rules, pyramiding, and prior-period time.
Resource 42
Report or Dataview Returns No Employees
Validate timeframe, Hyperfind, location, permissions, and data latency.
Resource 43
Report Totals Differ from the Timecard
Compare as-of time, filters, totals definitions, and recalculation status.
Resource 44
Delegated Manager Cannot Complete Tasks
Review delegation dates, delegated functions, employee scope, and task ownership.
Resource 45
Employee Account Is Active but Login Fails
Separate authentication, account status, role assignment, and browser issues.
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