Home Page Tile Is Missing

What this usually means

Validate tile library, display profile, persona, and effective assignment.

First checks

1. Confirm the tile exists and is active.
2. Check the user display profile.
3. Verify persona and role assignment.
4. Review smart tile conditions.
5. Sign out and back in after profile changes.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.