Employee Cannot See Their Timecard

What this usually means

Restore access by isolating profile assignment, navigation, and population issues

First checks

1. Confirm the employee account is active and within effective dates.
2. Verify the assigned display profile includes the timecard tile or menu link.
3. Confirm the function access profile permits employee timecard access.
4. Check whether a role or profile change is future-dated.
5. Use a test account with the same profiles to separate user-specific from configuration-wide failure.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.