Employee Account Is Active but Login Fails

What this usually means

Separate authentication, account status, role assignment, and browser issues.

First checks

1. Confirm username and active account dates.
2. Check lockout or identity-provider status.
3. Verify required roles and profiles are assigned.
4. Test password reset or single sign-on according to policy.
5. Use a supported browser and capture the exact error.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.