Late In or Early Out Exception Is Wrong

What this usually means

Validate schedule time, grace settings, rounding, and time zone.

First checks

1. Confirm the displayed schedule start or end.
2. Compare actual and rounded punch times.
3. Review grace thresholds and very-early/very-late tiers.
4. Check employee and device time zone rules.
5. Test the exact boundary minute to confirm expected behavior.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.