Open Shift Request Is Not Visible

What this usually means

Trace shift eligibility, publication, employee qualifications, and request windows.

First checks

1. Confirm the open shift is published and within the request window.
2. Verify the employee is eligible for the job/location.
3. Check skill, certification, and rule restrictions.
4. Review schedule conflicts, rest rules, and overtime limits.
5. Confirm the correct schedule tile and timeframe are selected.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.