Leave Case Cannot Be Created

What this usually means

Validate access, case type, employee eligibility, and required fields.

First checks

1. Confirm the user has leave case creation access.
2. Verify the employee is active and visible.
3. Select a valid case type and reason.
4. Complete required dates, frequency, and duration fields.
5. Check for an existing related case that should be prolonged instead.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.