Mobile Punch Denied by Location

What this usually means

Separate GPS permission, precision, geofence geometry, and profile assignment failures.

First checks

1. Confirm precise location is enabled for the app.
2. Verify the employee is physically inside the configured radius.
3. Compare the site coordinates with the actual entrance or work area.
4. Check that the correct Known Place and access profile apply.
5. Retest outdoors and on multiple floors before changing radius.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.