Support / KB / Free Resources
Useful Guidance Before You Pay For Help.
Start with 93 practical resources built around real UKG Pro WFM support, configuration, testing, and operating decisions.
Audit Checklists
Access, timekeeping, scheduling, reporting, geofencing, and release-control checklists.
Open resourcesTroubleshooting Guides
Plain-language guidance for common workforce system symptoms and operational failures.
Open resourcesKnowledge Base Articles
Structured explanations for UKG access, timecards, scheduling, leave, attendance, and reporting.
Open resourcesReadiness Guides
Planning guides for implementations, releases, upgrades, and new organizational launches.
Open resourcesSupport Questions
Common questions that help identify issue type, urgency, impact, and required evidence.
Open resourcesRelease Notes Review
A repeatable model for identifying release impact before changes reach production.
Open resourcesStart Here
Frequently Needed Resources
audit checklists
Timecard Approval and Sign-Off Audit
Confirm that approvals, sign-offs, exceptions, and late edits are controlled before payroll close.
audit checklists
Punch and Exception Configuration Audit
Validate punch behavior, exception thresholds, rounding, grace rules, and manager handling.
troubleshooting guides
Employee Cannot See Their Timecard
Restore access by isolating profile assignment, navigation, and population issues
troubleshooting guides
Manager Cannot Find an Employee
Determine whether the issue is People Access, Hyperfind logic, organization scope, or effective dating.
readiness guides
UKG Pro WFM Implementation Readiness Guide
Prepare governance, data, security, configuration, testing, and adoption before implementation begins.
readiness guides
Release and Upgrade Readiness Guide
Turn release notes into a controlled assessment, test plan, communication package, and go-live decision.
support questions
Why can a manager see some employees but not others?
Visibility is normally controlled by People Access, organization groups, Hyperfind logic, transfers, and effective dates. Start by comparing one visible and one missing employee on the same date.
support questions
What is the difference between a Function Access Profile and a Display Profile?
Function Access controls what actions a user is permitted to perform. Display Profile controls which pages, tiles, and navigation experiences the user can see. A user may see a page but still lack permission to act.
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