Time-Off Request Is Missing

What this usually means

Check request status, timeframe, employee eligibility, and notification routing.

First checks

1. Search both employee request history and manager notifications.
2. Confirm the request dates fall in the loaded timeframe.
3. Check that the employee has an eligible request subtype.
4. Verify manager delegation and notification ownership.
5. Confirm the request was submitted rather than saved as draft.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.