Manager Cannot Approve a Time-Off Request

What this usually means

Validate function access, employee scope, request state, and delegation.

First checks

1. Confirm the manager can view the employee.
2. Check approval authority for the request subtype.
3. Verify the request is pending and not already processed.
4. Review active delegation and multiple manager roles.
5. Test from the request page and Control Center.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.