Attendance Points Do Not Match Policy

What this usually means

Trace event generation, rule application, manual adjustments, and balance updates.

First checks

1. List all events contributing to the balance.
2. Confirm policy assignment and effective date.
3. Apply attendance rules for the correct timeframe.
4. Review manual adjustments and deleted events.
5. Compare action thresholds after recalculation.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.