Web Punch Works but Mobile Punch Fails

What this usually means

Compare access method, device permission, and geolocation controls.

First checks

1. Confirm mobile app access is enabled for the employee profile.
2. Check operating-system location permission and precise location.
3. Verify the mobile punch tile and web punch tile are not governed by different profiles.
4. Review Known Place assignment and mobile geofence response.
5. Test with another supported device using the same employee configuration.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.