Missing In or Out Punch

What this usually means

Resolve the immediate timecard issue and identify why the punch was not recorded.

First checks

1. Confirm the employee attempted the punch and capture time, device, and location.
2. Review timecard audit and device transaction evidence.
3. Check whether the punch was denied, offline, or associated with another account.
4. Add the punch using the approved edit process and comment.
5. Look for repeated failures by device, location, or access method.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.