Employee Cannot Upload or View Leave Documents

What this usually means

Check document permissions, file constraints, case access, and status.

First checks

1. Verify the employee or case manager has document access.
2. Confirm the case is open and visible.
3. Check supported file type and size.
4. Review whether the document was forwarded or secured to another role.
5. Test with a small non-sensitive file.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.