Mobile Punch Works but Web Punch Fails

What this usually means

Validate browser support, network controls, and web-specific access profiles.

First checks

1. Use a supported browser and clear stale session data.
2. Confirm the web access method profile allows punching.
3. Verify the device is on an approved network or Known IP where required.
4. Check that the correct web punch tile or quick timestamp is visible.
5. Compare results from facility network and external network.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.