Overtime Is Not Calculating

What this usually means

Check overtime rule, work rule assignment, week boundaries, paycodes, and calculation.

First checks

1. Confirm the employee is eligible for overtime.
2. Verify the active work rule and overtime rule.
3. Check week or pay-period boundary settings.
4. Identify paycodes excluded from overtime.
5. Recalculate totals after all punches and edits are complete.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.