Tile Opens the Wrong Page or Context

What this usually means

Review tile configuration, target action, persona, and saved context.

First checks

1. Confirm the tile action points to the intended page.
2. Check whether multiple similarly named tiles exist.
3. Review role-specific tile behavior.
4. Clear saved filters or context in the target page.
5. Test with another user on the same display profile.

Evidence to capture before escalating

• Employee or manager ID; do not send sensitive information in open channels.
• Exact date, timeframe, page, tile, or workflow.
• Expected result versus actual result.
• Screenshot of the message and relevant audit or configuration evidence.
• Whether the issue affects one user, one location, or the full organization.

Avoid

Do not make broad production configuration changes until the issue is reproduced with a controlled test. Fix the smallest confirmed layer first.