What is the difference between a Function Access Profile and a Display Profile?

Answer

Function Access controls what actions a user is permitted to perform. Display Profile controls which pages, tiles, and navigation experiences the user can see. A user may see a page but still lack permission to act.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.