Why is an employee showing as unscheduled when they have a shift?

Answer

The punch may not align to the schedule because of date, time, job, location, transfer, publication status, or tolerance settings. Compare the exact scheduled segment with the worked segment.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.