What should we check before editing a missed punch?

Answer

Confirm the employee attempted the punch, review audit and device evidence, validate date/time/location, and use the approved comment or reason code. The edit should solve the employee record without hiding a recurring device or access problem.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.