Why can an employee punch on the web but not mobile?

Answer

The user may lack mobile access, precise location may be disabled, the device may be outside the geofence, or the mobile tile/profile may differ from web.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.