Why can an employee punch on mobile but not the web?

Answer

Mobile and web can use different access methods. Mobile commonly depends on GPS and geofencing; web may depend on browser support, network location, Known IPs, or a web-specific profile.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.