When should a manager mark an exception as reviewed?

Answer

Use review only when the exception is understood and no data change is required. Do not use it to clear a missed punch, incorrect schedule, or policy violation that still needs action.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.