What evidence is needed for a disputed location-based punch?

Answer

Capture employee, time, device, punch source, location response, Known Place, network state, and audit history. Avoid relying only on a screenshot from the employee.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.