Why is a time-off request not reaching the manager?

Answer

The request may be saved but not submitted, assigned to another manager, filtered from Control Center, outside the loaded timeframe, or blocked by an inactive delegation or profile.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.