Why does an accrual balance not match the employee’s expectation?

Answer

The display may include grants, takings, pending requests, carryover, resets, or manual adjustments. Reconcile transaction history as of the same date the employee is viewing.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.