Ask Better Questions First

Who should be allowed to see leave documents?

Only roles with a legitimate case-management need. Access should be role-based, auditable, and limited because leave documents can contain sensitive medical or personal information.

Answer

Only roles with a legitimate case-management need. Access should be role-based, auditable, and limited because leave documents can contain sensitive medical or personal information.

Start here

  1. Capture the exact employee, date, timeframe, and page involved.
  2. Compare expected behavior with one known-good user or transaction.
  3. Check effective-dated assignments before changing configuration.
  4. Review audit history where available.
  5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.

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