Ask Better Questions First
Who should be allowed to see leave documents?
Only roles with a legitimate case-management need. Access should be role-based, auditable, and limited because leave documents can contain sensitive medical or personal information.
Answer
Only roles with a legitimate case-management need. Access should be role-based, auditable, and limited because leave documents can contain sensitive medical or personal information.
Start here
- Capture the exact employee, date, timeframe, and page involved.
- Compare expected behavior with one known-good user or transaction.
- Check effective-dated assignments before changing configuration.
- Review audit history where available.
- Escalate with screenshots, test results, and business impact—not only the error message.
Practical rule
Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.
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