What is the difference between an attendance event and an attendance action?

Answer

An event is the occurrence that affects attendance, such as an absence or tardy. An action is the formal response generated when balances or policy thresholds are met.

Start here

1. Capture the exact employee, date, timeframe, and page involved.
2. Compare expected behavior with one known-good user or transaction.
3. Check effective-dated assignments before changing configuration.
4. Review audit history where available.
5. Escalate with screenshots, test results, and business impact—not only the error message.

Practical rule

Fix the confirmed source of the issue. Avoid broad profile, rule, or organization changes to solve a single unverified case.